Return and Refund Policy
At Nanthicha Couture, we strive to ensure your complete satisfaction with every purchase. We understand that circumstances may arise where a return is necessary, and we aim to make this process as straightforward as possible.
Returns for Accessories and Fabric Purchases:
You may return accessories and fabric purchases within 30 days from the delivery date for a full refund. To be eligible for a refund, the items must be in their original condition, unwashed, and unaltered. We kindly ask that fabrics be returned in the same condition as received – without any cuts or signs of use. Please ensure that all tags and packaging are intact.
Custom-Made Items:
Regrettably, custom-made items are exempt from our return policy. As these pieces are uniquely crafted to your specifications, we cannot accept returns or offer refunds. We encourage you to review and confirm all details before placing your custom order.
Initiating a Return:
To initiate a return, please contact our customer service at ning@nanthichacouture.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
Refund Process:
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe.
Shipping Costs:
Please note that shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is a result of our error or a defective item.
Damaged or Defective Items:
In the rare instance that you receive a damaged or defective item, please contact our customer service immediately, providing detailed information and accompanying photos. We will work diligently to address the issue and provide a resolution.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us at ning@nanthichacouture.com. We are here to assist you and ensure your experience with Nanthicha Couture is exceptional.
