RETURNS & EXCHANGES

HOW TO REQUEST A RETURN OR EXCHANGE

At Nanthicha Couture, we strive to ensure your complete satisfaction with every purchase. We understand that circumstances may arise where a return is necessary, and we aim to make this process as straightforward as possible.

RETURN & EXCHANGE POLICY

Returns for Accessories and Fabric Purchases:

You may return accessories and fabric purchases within 30 days from the delivery date for a full refund. To be eligible for a refund, the items must be in their original condition, unwashed, and unaltered. We kindly ask that fabrics be returned in the same condition as received – without any cuts or signs of use. Please ensure that all tags and packaging are intact.

Custom-Made Items:

Regrettably, custom-made items are exempt from our return policy. As these pieces are uniquely crafted to your specifications, we cannot accept returns or offer refunds. We encourage you to review and confirm all details before placing your custom order.

Initiating a Return:

To initiate a return, please contact our customer service at ning@nanthichacouture.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.

Refund Process:

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe.

Shipping Costs:

Please note that shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is a result of our error or a defective item.

Damaged or Defective Items:

In the rare instance that you receive a damaged or defective item, please contact our customer service immediately, providing detailed information and accompanying photos. We will work diligently to address the issue and provide a resolution.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us at ning@nanthichacouture.com. We are here to assist you and ensure your experience with Nanthicha Couture is exceptional.

Shipping Information

At Nanthicha Couture, we are delighted to extend our services to customers across Europe, bringing the artistry of Thai craftsmanship to your doorstep. Here's everything you need to know about our shipping process:

SHIPPING INFORMATION

Shipping to Anywhere in Europe:

We offer shipping to any location within Europe, making it convenient for you to experience the exquisite creations from Nanthicha Couture.

Real Cost at the Post Office:

To ensure transparency and fairness, we calculate shipping costs based on real-time quotes from the post office. This means you will be charged the exact cost of shipping as determined by the postal service.

Quoting Process:

Upon placing your order, our team will promptly obtain a shipping quote from the post office. We will then communicate the exact shipping cost to you for your approval before proceeding with the shipment.

Client Acceptance:

Once the shipping cost is communicated, we seek your acceptance before finalizing the shipping process. This allows you to review and confirm the total cost before your order is dispatched.

Shipping Timeframe:

Shipping times may vary based on your location within Europe. We will provide you with an estimated delivery timeframe once the order is confirmed.

Should you have any questions or require further clarification on our shipping process, please feel free to reach out to our customer service at ning@nanthichacouture.com. We are here to assist you and ensure a seamless experience with Nanthicha Couture.